Disclaimer
Infinex Capital Pty Ltd ACN 671 407 426 (Infinex Capital) is an accredited Australian Credit Representative (ACR 552747) of Finsure Finance and Insurance Pty Ltd. ACN 068 153 926 Australian Credit Licence Number 384704.
None of the information included on this website is intended to constitute financial product advice and no account has been taken of the objectives, financial situation, or needs of any person who views this website. Each prospective client seeking financial guidance should also seek independent financial, tax, and legal advice. Information provided on this website is general in nature and does not constitute as financial or credit advice.
No independent verification of the information contained on this website has been undertaken and accordingly, no representation, warranty or undertaking, express or implied, is made, and no responsibility is accepted by Infinex Capital or any of its related bodies, officers or employees as to the accuracy or completeness of, or any errors in or omissions from, this website.
Complaints
We are committed to providing our customers with the best possible service. If at any time we have not met our obligations – or you have a complaint about any of our services – please inform us so we can work towards a resolution. We will endeavour to deal with your complaint promptly, thoroughly and fairly.
HOW TO MAKE A COMPLAINT
1. If you have a complaint, please follow these steps: In the first instance, please contact your credit assistance provider.
2. If your complaint has not been resolved to your satisfaction within 5 business days, please contact our Complaints Area via admin@infinexcapital.com.
3. We may ask for additional information and request you to put your complaint in writing to ensure your issue is properly investigated. In cases where your complaint will take longer to resolve, we will update you progressively.
KEEPING YOU INFORMED
Within 45 calendar days from the date you lodged the complaint with us, we will write to you advising you the outcome of the investigation and the reason/s for our decision, or if required, we will inform you more time is needed to complete the investigation.
IF YOU’RE NOT SATISFIED WITH OUR DECISION If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001